Guidance and Counselling Support

Find out how to get counselling support at Crest Haven, and access helplines and assessment services for students' social and emotional needs.

Last updated 19 June 2026

Located at Level 2 of Block D, Crest Haven provides a safe place for students to air their feelings and open up to a trusted adult. Our officers at Crest Haven are equipped to assist students on issues which may affect their social and emotional well-being and progress in learning. These include relationship issues, transitional issues, dealing with loss and grief, and learning needs. These efforts are also complemented by the weekly Crest lessons, which provides social skills training to strengthen the socio-emotional competencies of the students.

Students who visit Crest Haven either do so themselves or are referred by their Home Tutors, parents, friends, or other organisations. Students can make their own appointments to see the School Counsellor (SC) or the Special Educational Needs Officer (SEN Officer). Appointment slips are attached to the letter box placed near the window to Crest Haven.

School Staff Contact Details

The SC and SEN Officer could also be contacted at 65811655 ext. 158 or email:

Staff Contact Details

Name		Contact Details
Ms Aw Siew Lian	School Counselor	aw_siew_lian_a@schools.gov.sg (opens in new tab)
Ms Hu Xinyue	School Counselor	hu_xinyue_d@schools.gov.sg (opens in new tab)
Mdm. Lynette Ong	Senior SEN Officer	ong_jun_yi_lynette@schools.gov.sg (opens in new tab)
Mr Clarence Cheong Ye Meng	SEN Officer	cheong_ye_meng_clarence@schools.gov.sg (opens in new tab)

External Helplines

Helpline Contact Details

Name

Contact Details

Samaritans of Singapore (SOS)

Provides confidential emotional support for those in crisis, having suicidal thoughts or affected by suicide.

1800-221-4444
(24hrs)

Touchline

Renders emotional support and practical advice to youth.

1800-377-2252
Mon-Fri: 9am-6pm

National Addictions Management Service (NAMS)

Provides a range of services to assist people who are dealing with addiction problems.

67326837
Mon-Fri: 8:30-6pm

Pasir Ris Family Service Centre

Blk 256 Pasir Ris St 21, #01-289, S510256

Email: prfsc@goodnews.org.sg (opens in new tab)

65812159
Mon, Wed & Fri: 9am-6pm
Tue & Thu: 9am-9pm
(Lunch Hour: 12:30-1pm)

Tampines Family Service Centre

Blk 470 Tampines St 44, #01-194, S520470

Email: tfsc@mvs.sg (opens in new tab)

67872001
Mon & Tue: 9am-6pm / 7-9pm
Wed-Fri: 9am-6pm

Moral Family Service Centre (Bedok North)

Blk 534 Bedok North St 3, #01-814, S460534

64491440

As Salaam YWMA Family Support Centre (For single parents)

Blk 322 Ubi Ave 1, #01-591, S400322

Email: azita@ppis.sg (opens in new tab)

674558621

HELP Family Service Centre (For single parents)

Blk 570 Ang Mo Kio Ave 3, #01-3317, S560570

Email: ed@helpfsc.org.sg (opens in new tab)

64575188

SOS Befriending

Email: pat@samaritans.org.sg (opens in new tab)

Info websites for teens:

Email: https://www.teencentral.gov.sg (opens in new tab)

Suggested Assessment Venues

Name of Organisation	Contact Details
Child Guidance Clinic (CGC) – Neuro-Behavioural Clinic Assessment for ADHD, Autism.	63892200
Student Care Services (SCS) - Hougang Centre Assessment for cognitive level, ADHD, Autism, Dyslexia, etc.	62869905
James Cook University - Psychological Clinic Assessment for cognitive level, ADHD, Autism, Dyslexia, etc.	67093762
NIE Wellness Centre at National Institute of Education Assessment for cognitive level, ADHD, Autism, Dyslexia, etc.	67903318
Dyslexia Association of Singapore (DAS) Assessment for Dyslexia, ADHD, Dyspraxia, Dysgraphia and Dyscalculia, Autism, Asperger's Syndrome, Global Development Delay, Auditory and Sensory, Speech and Language, Non-Verbal issues.	64445700
Autism Resource Centre (ARC) Assessment for Autism, Asperger's Syndrome.	63233268